Privacy Policy
Website privacy policy
This website is operated by Woodfloor Decor. The privacy of our users is extremely important to us and therefore we encourage all users to read this policy very carefully because it contains important information regarding:
- who we are;
- how and why we collect, store, use and share personal information;
- your rights in relation to your personal information; and
- how to contact us and supervisory authorities in the event that you have a complaint.
Who we are
Woodfloor Decor (‘we’, ‘us’, ‘our’) collect, use and are responsible for storing certain personal information about you (‘you’, ‘your’, ‘yours’).
The personal information we collect and use
Personal information is information which you can be identified from (and does not include any anonymised forms of information).
- Types of personal information
We may process the following types of personal information in relation to you:
Contact details such as (but not limited to) ; email addresses, postal addresses, telephone numbers; secure bank details such as : full card details, bank account details, PayPal address.
How your personal information is collected
This section describes how the above types of personal information are collected by us. Your personal information will be collected as follows:
- Personal information obtained from you directly
We will sometimes obtain information from you directly, including when you:
E.g (but not limited to ) purchasing a product, contacting us via telephone or online.
- Personal information obtained by use of cookies or other automated means
We will sometimes obtain information via automated technology. This shall be by use of cookies and other similar technology. A cookie is a small text file which is placed onto your computer or electronic device when you access our website. Similar technologies include web beacons, action tags, local shared objects (‘flash cookies’) and single-pixel gifs. Such technologies can be used to track users’ actions and activities, and to store information about them. Usually this will be in order to monitor and obtain information regarding:
E.g (but not limited to ) How many times a user visits the website, which pages a user visits, traffic data, location data…
On the first occasion that you use our site we will ask whether you consent to our use of cookies and/or other similar processing technologies. If you do not consent, such technologies will not be used. Thereafter you can opt-out of using cookies at any time or you can set your browser not to accept cookies. However, some of our website features may not function as a result.
For further information on our use of cookies and other similar technologies, please see our policy document as described below.
- Personal information obtained from third parties
We will sometimes obtain information about you from third party sources. Usually this shall be from the following entities:
E.g (but not limited to) Credit and financial information from credit agencies ; contact and identity information from Companies House, criminal offence checks via the DBS, idenitiy and personal information from online marketplaces (Amazon/eBay and any others Woodfloor Decor Products Ltd uses for trading purposes).
- Additional sources
We shall collect personal information in relation to you from the following sources:
E.g (but not limited to) From any specialist mobile phone application, through your Device ID on any personal devices, through social media sign ons (on any platform), through location technology.
- Changes to the way in which we collect your personal information
In the event that we need to obtain personal information in relation to you from any other source than those described above, we shall notify you of this.
How we use your personal information
- General purposes
In general, your personal information will generally be processed for the following purposes:
E.g. (but not limited to) to enter into a contract for the sale of goods to you, to manage our business and through our website (both our own and our use of other providers’ such as Amazon /eBay), to provide sale of any goods and marketing of our products to you.
- Monitoring
We may monitor communications, and in doing so we may obtain your personal information through this process. We will undertake monitoring in the following circumstances:
Any or all calls and emails can be monitored for quality assurance, training, fraud prevention & company compliance.
- Use of your information for marketing purposes
We have described above that one of the general purposes for which your data shall be processed is for our marketing purposes.
We wish to make you aware that you have the right to object or to opt-out of any direct marketing by:
emailing Woodfloor Decore@gmail.com and requesting no further marketing communications are received by any medium.
Lawful basis for processing of your personal information
We have described above the purposes for which we may process your personal information. These purposes will at all times be justified by Indian data protection law.
- General lawful bases
The lawful basis upon which we are able to process your personal data are:
(1) where we have your consent to use your data for a specific purpose;
(2) where it is necessary to enter into a legal contract with you or to perform obligations under a legal contract with you;
(3) where it is necessary to enable us to comply with a legal obligation;
(4) where it is necessary to ensure our own legitimate interests or the legitimate interests of a third party (provided that your own interests and rights do not override those interests). Wherever we rely upon this basis, details of the legitimate interests concerned shall be provided to you;
(5) where we need to protect your own vital interests (or the vital interests of another person); and/or
(6) where it is needed in the public interest (or where we are acting in our official functions), provided that the task or function has a clear basis in law.
In general, in order to meet the purposes we have described above, we will process your personal information where we have your express consent on each occasion that the data is processed.
- Lawful bases specifically applicable to marketing
We are able to lawfully process your personal data for marketing purposes because it is in our legitimate interests to do so. Our legitimate interests relevant to our marketing needs are:
to ensure that we can promote our business. To ensure that we can maintain and improve the standard of our products and services.
Sharing of your personal information
On any occasion where any of your personal information is shared with any third party, we shall only permit them to process such information for our required purposes, under our specific instruction, and not for their own purposes. We are required to enter into a formal legal agreement to enable such sharing to take place.
We do not anticipate that we will need to share your personal information with any third party. We will notify should this position change.
Necessity of information
Where information is requested from you and you do not provide this:
it may prevent you from using certain features of the website and/or receiving products.
We will inform you at the point of collecting information from you, whether you are required to provide the information to us.
How long your personal information will be kept
Your personal information will only be kept for the period of time which is necessary for us to fulfil the above purposes.
We envisage that your personal information shall be retained by us as follows:
(But not limited to) for a maximum of 7 years, or until the company ceases trading, or until you request your personal records to be deleted from our secure servers.
After the period described above, your information shall be properly deleted or anonymised.
Keeping your information secure
We will ensure the proper safety and security of your personal information and have measures in place to do so. We will also use technological and organisation measures to keep your information secure. These measures are as follows:
All data is stored on secure servers, payment details are encrypted.
We have proper procedures in place to deal with any data security breach, which shall be reported and dealt with in accordance with data protection laws and regulations. You shall also be notified of any suspected data breach concerning your personal information.
Use of your information outside of the United Kingdom
We have described above the purposes and lawful bases for which we process your personal information. In order to meet those needs, we may transfer your personal information outside of the United Kingdom.
Your personal information may be transferred to:
France, Germany, Italy, Belgium, Spain, Portugal (this list of EU countries is not exhaustive and may be added to at any time).
The recipient country or countries listed above have been deemed by the INDIA have adequate protection in place so that the security of your personal information can be maintained.
Children
Our website is not intended for children (anybody under the age of 18). We do not intend to collect data from children.
Your rights
Under the INDIAN General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:
(1) fair processing of information and transparency over how we use your use personal information;
(2) access to your personal information and to certain other supplementary information that this Privacy Statement is already designed to address;
(3) require us to correct any mistakes in your information which we hold;
(4) require the erasure of personal information concerning you in certain situations;
(5) receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit this information to a third party in certain situations;
(6) object at any time to processing of personal information concerning you for direct marketing;
(7) object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you;
(8) object in certain other situations to our continued processing of your personal information, or ask us to suspend the processing procedure in order for you confirm its assurance or our reasoning for processing it;
(9) object to processing our your personal information where we are doing so in reliance upon a legitimate interest of our own or of a third party and where you wish to raise to an objection to this particular ground;
(10) otherwise restrict our processing of your personal information in certain circumstances;
(11) claim compensation for damages caused by our breach of any data protection laws; and/or
(12) in any circumstance where we rely upon your consent for processing personal information, you may withdraw this consent at any time.
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the Indian Information Commissioner’s Office (ICO) on your rights under the General Data Protection Regulations.
If you would like to exercise any of these rights please contact our Data Protection Officer: MR MARTIN WALKDEN OR MR Siddharth Jain. in the following manner:
Via email to siddharth@woodfloordecor.com
Your Requirements
If you would like this policy in another format (for example: audio, large print, braille) please contact us using the details below.
Complaints procedure
We hope that we can resolve any query or concern you raise about our use of your information.
The Indian General Data Protection Regulation also gives you right to lodge a complaint with the supervisory authority. The supervisory authority in the United Kingdom is the Information Commissioner.
Changes to the privacy policy
This privacy policy was published on 1st January 2023 and last updated on 28th December 2023.
We may change this privacy policy from time to time and reserve the right to do so without prior notice.
Contacting us
Our Data Protection Officer is MR Gaurav singh
Any requests or questions regarding the use of your personal information should be made to the above named person using the following method:
Via email to gaurav@woodfloordecor.com
